Refund policy

Last updated: September 2, 2026

Free 30-day returns and exchanges

We want you to love your pillows. If you don't, return or exchange them free within 30 days of delivery, with no return shipping fees and no restocking fees.

The one important condition

The product tag must still be attached. Items with tags attached and in unused condition qualify for a full refund or exchange. Once the tag comes off, we can no longer accept the item back, so leave tags on until you're sure your pillows are staying.

How to start a return or exchange

1. Email team@pillowdecor.com within 30 days of delivery with your order number and the item(s) you'd like to return or exchange.
2. We'll reply with your return authorization, shipping instructions, and a prepaid return label.
3. Pack the items securely (the original packaging works great) and send them back.

Refunds and exchanges

Refunds are issued to your original payment method within 5 to 10 business days of us receiving your return.

Exchanges: want a different color, size, or fill? Tell us in your email and we'll ship the replacement as soon as your return is on its way back. If there's a price difference, we'll refund or charge the difference.

Damaged or incorrect items

If we sent the wrong item or something arrived damaged, that's on us. Email team@pillowdecor.com with a photo and we'll replace it right away at no cost, tags or no tags.

For shipping details, see our Shipping Policy.