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Refund policy

Last updated: October 16, 2026

Returns

30-day returns on pillow covers. If you're not completely happy, you can return pillow covers within 30 days of purchase. To qualify, covers must be unused and unwashed and returned with the product tag still attached.

Returns that arrive used, washed, without the tag, or with pet hair, odors, or stains can't be accepted. We'll send them back to you at your cost.

Pillow inserts are final sale. Inserts can't be returned or exchanged, whether you bought them on their own or with a cover. If you return a pillow that came with an insert, keep the insert; we'll refund the price of the cover (the Cover Only price for that size).

Shipping and restocking fee. To keep our prices low, a flat shipping and restocking fee is deducted from each refund:

  • United States: $12 per order. We'll email you a prepaid return label; the fee covers it.
  • Canada: $20 per order. We'll email you a prepaid return label; the fee covers it.
  • Original shipping charges are not refunded.

Taxes and duties

  • United States: sales tax on the items you return is refunded.
  • Canada: import duties, taxes (such as GST, HST, or PST), and customs fees are collected at checkout by our international payments partner and paid to Canada when your order ships. These can't be refunded once your order has shipped, so your refund covers the price of the returned items only.

How to start a return

  1. Sign in to your account, open your order, and choose Request return. Pick the covers you're sending back and tell us why. (No password needed: we'll email you a one-time code.)
  2. Once your return is approved, we'll email you a prepaid return label.
  3. Take out the insert and send back just the cover, with its tag attached. Any envelope, bag, or box works.

Prefer email? Write to team@pillowdecor.com with your order number.

Refunds

We'll email you once your return reaches our warehouse and has been inspected. Approved refunds go back to your original payment method, minus the shipping and restocking fee, within 5 to 10 business days. Your bank may take a few extra days to post it.

Exchanges

Want a different color or size? Say so in your return request (or email us). We'll ship the replacement as soon as your return is on its way back. The same shipping and restocking fee applies to exchanges ($12 per order in the US, $20 per order in Canada), and we cover the cost of shipping your replacement. If there's a price difference, we'll refund or charge the difference.

Exchanges to Canada ship as a new order, so duties and taxes on the replacement are charged again at checkout.

Damaged or incorrect items

If we sent the wrong item or something arrived damaged, inserts included, that's on us. Email team@pillowdecor.com with a photo and we'll replace it right away at no cost. No fees, and tags aren't required.

For shipping details, see our Shipping Policy. Questions? We're always happy to help at team@pillowdecor.com.